SUPPORT
Every customer with a support package gets a portal on qity.support. It handles app issues, and it also handles the questions that usually have nowhere to go.
Whether a change needs a new submission, what an auditor will expect to see, how a clause applies to your product. How to model a process, where a record belongs, how to keep traceability intact through a restructure. Answered by the people who do this work, not by a script.
Report a defect with the context attached. You can see what has been reproduced, what is fixed, and what is going out in the next release.
Ask for what your quality system needs. Requests are visible, and the ones that recur across customers are the ones that get built.
App guides, configuration steps, and release notes live on qity.support and do not need a login. The portal is what changes when you have a support package: it gives you a channel to a person.
Built for regulated industries
ISO 9001ISO 13485ISO 27001
EU MDR / IVDRGDPR
FDA